Terms and Conditions for Social Studio Group Pty Ltd Studio Hire

These Terms and Conditions apply to all studio hire bookings made with Social Studio Group Pty Ltd. By making or proceeding with a booking, the client acknowledges that they have read, understood and agreed to these Terms and Conditions.


1. Booking and Payment
1.3. Booking Confirmation
A booking is considered confirmed when:

for an online booking, payment has been successfully processed and a booking confirmation has been issued; or
for a manually arranged booking, Social Studio Group Pty Ltd has confirmed the booking in writing and any required payment terms have been satisfied.

1.4. Booking Details
The client is responsible for checking that all booking details are correct, including the booking date, start time, hire duration and any additional services or equipment selected.

Clients should contact Social Studio Group Pty Ltd as soon as possible if they notice an error in their booking confirmation.

1.5. Pricing and Additional Charges
The price displayed through the online booking system or specified on an invoice applies to the services included in that booking.

Any additional studio time, equipment hire, services, cleaning requirements or other additions requested or incurred in connection with the booking may be charged separately in accordance with these Terms and Conditions.

1.6. Acceptance of Terms
By completing an online booking, making payment, or confirming a manually arranged booking, the client acknowledges that they have read and agreed to these Terms and Conditions, including the Cancellation, Rescheduling and Refund Policy.

2. Cancellation, Rescheduling and Refunds
2.1. Booking Commitment
Once a booking is confirmed, the selected date and time are reserved exclusively for the client. Social Studio Group Pty Ltd may decline other booking enquiries for that date and time once the booking has been secured.
2.2. Client Cancellations
All cancellation requests must be submitted in writing.
Where a client chooses to cancel a confirmed booking for reasons not caused by Social Studio Group Pty Ltd, the following cancellation terms apply:
* More than 30 days before the scheduled booking: Up to 50% of the total booking fee may be retained, with the remaining balance refunded.
* Between 14 and 30 days before the scheduled booking: Up to 70% of the total booking fee may be retained, with the remaining balance refunded.
* Less than 14 days before the scheduled booking: The booking fee may be non-refundable.
These cancellation amounts are intended to account for the reasonable costs and losses associated with reserving the studio exclusively for the client, administration and preparation, declining other booking enquiries, and the reduced opportunity to secure a replacement booking.
2.3. Rescheduling
As an alternative to cancelling, clients who provide at least 48 hours' written notice may request to transfer their booking to another available date.
Where a reschedule is approved, the full value of the existing booking will be transferred as studio credit.
There is no expiry date on rescheduled booking credit.
All rescheduled bookings are subject to studio availability. Any additional hire time, upgrades, services or other additions requested for the new booking will be charged accordingly.
2.4. Cancellations Within 48 Hours and No-Shows
Bookings cancelled within 48 hours of the scheduled commencement time, or where the client fails to attend their confirmed booking, are not ordinarily eligible for a refund or reschedule.
2.5. Replacement Bookings
Where a cancelled date is subsequently rebooked for substantially the same hire period, Social Studio Group Pty Ltd may take the replacement booking into consideration when determining its reasonable loss and any amount to be retained or refunded.
2.6. Cancellations by Social Studio Group Pty Ltd
If Social Studio Group Pty Ltd is unable to provide the booked studio hire, we will work with the client to arrange a suitable alternative date. Where an alternative arrangement cannot be agreed upon, the client will be provided with any refund or other remedy required under Australian Consumer Law.
2.7. Australian Consumer Law
Nothing in this Cancellation, Rescheduling and Refund Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.


3. Studio Access and Booking Times
3.1. Access to the studio is permitted only during the client's confirmed booking period, including any allocated bump-in or bump-out time.
3.2. Clients must not enter the studio before their allocated access time unless prior approval has been provided by Social Studio Group Pty Ltd.
3.3. The studio, including all equipment, furniture, props and personal belongings associated with the booking, must be vacated by the conclusion of the allocated booking and bump-out period.
3.4. Any extension to the booking must be approved by Social Studio Group Pty Ltd and is subject to availability.
3.5. Additional studio time may incur an additional hourly hire fee.
3.6. The client is responsible for allowing sufficient time within their booking for setup, pack-down and removal of all equipment, products, props and personal belongings.


4. Studio Usage
4.1. The client agrees to use the studio only for the purpose associated with their booking.
4.2. The client is responsible for ensuring that all guests, crew members, talent, contractors and other persons attending as part of their booking comply with these Terms and Conditions and any reasonable studio instructions.
4.3. Furniture, equipment and props must be handled with care and must not be dragged across studio floors.
4.4. Studio furniture, props, equipment or fixtures must not be altered, painted, permanently attached, dismantled or modified without prior approval.
4.5. The client must leave the studio in a reasonably tidy condition and remove all equipment, products, rubbish and personal belongings brought into the studio unless otherwise agreed.
4.6. Any excessive cleaning required as a result of the booking may incur an additional cleaning charge where reasonably necessary.


5. Cyclorama
5.1. Clients must take reasonable care when using the cyclorama.
5.2. Equipment, furniture and props must not be dragged across the cyclorama.
5.3. Clients should ensure footwear is reasonably clean before entering the cyclorama.
5.4. Any excessive damage, staining, marking or other damage beyond reasonable use may result in additional cleaning or repair charges.


6. Children and Minors
6.1. Children must be supervised by a responsible adult at all times while on the premises.
6.2. Children should remain off the cyclorama unless they are directly involved in the photoshoot or production and are being appropriately supervised.
6.3. Children must not play with studio equipment, lighting, stands, furniture, rigging, electrical equipment or other items that may pose a safety risk.
6.4. The client is responsible for ensuring appropriate supervision of all children and minors attending as part of their booking.


7. Equipment, Furniture and Props
7.1. Any studio equipment, furniture or props made available as part of a booking must be used appropriately and with reasonable care.
7.2. Clients must follow any instructions provided by Social Studio Group Pty Ltd regarding the operation or movement of equipment.
7.3. Equipment or furniture must not be used for a purpose for which it was not designed.
7.4. Any additional equipment hired through Social Studio Group Pty Ltd may be subject to additional fees and conditions.
7.5. Clients are responsible for equipment, props and other property they bring onto the premises.


8. Damages
8.1. The client is responsible for damage caused to the studio, cyclorama, furniture, equipment, props or other property by the client or persons attending as part of their booking, except to the extent the damage results from an act or omission of Social Studio Group Pty Ltd or otherwise cannot lawfully be attributed to the client.
8.2. Where damage occurs, Social Studio Group Pty Ltd may charge the client the reasonable cost of cleaning, repair or replacement necessary as a result of that damage.
8.3. Any damage should be reported to Social Studio Group Pty Ltd as soon as practicable.
8.4. Clients conducting commercial productions are encouraged to maintain appropriate public liability and other insurance relevant to their production.


9. Health and Safety
9.1. Clients must take reasonable care for their own health and safety and the health and safety of others attending the studio as part of their booking.
9.2. Clients must comply with reasonable safety instructions provided by Social Studio Group Pty Ltd.
9.3. Walkways, entrances and emergency access areas must be kept reasonably clear.
9.4. Lighting stands, cables, tripods and other production equipment should be positioned and secured appropriately to minimise safety risks.
9.5. Any safety hazard, damaged equipment or incident should be reported to Social Studio Group Pty Ltd as soon as practicable.
9.6. If a client or attendee is unwell or experiencing symptoms of a contagious illness, clients are encouraged to use the rescheduling provisions available under these Terms and Conditions rather than attending the studio.


10. Rigging and Installations
10.1. Clients must obtain approval from Social Studio Group Pty Ltd before undertaking any significant rigging, suspension or installation within the studio.
10.2. Any rigging, suspension or specialist installation must be undertaken by an appropriately experienced or qualified person where required and must comply with applicable safety requirements.
10.3. The client is responsible for ensuring any equipment or installation brought into the studio is appropriate and safely installed.
10.4. Social Studio Group Pty Ltd may require an installation or activity to cease where there are reasonable safety concerns.


11. Studio Temperature Policy
11.1. Due to the large and open nature of the main studio space, the studio does not operate conventional air conditioning throughout the main shooting area.
11.2. Industrial fans are provided and chilled water is kept available to assist during warmer conditions.
11.3. Where the forecast temperature for the day of a booking is 35°C or above, clients may request to reschedule their booking to another mutually suitable available date without a rescheduling fee.
11.4. Clients wishing to reschedule due to forecast temperatures of 35°C or above should contact Social Studio Group Pty Ltd as soon as reasonably practicable.
11.5. A temperature-related reschedule under this section will not result in the forfeiture of the client's booking payment.


12. CCTV and Studio Security
12.1. Social Studio Group Pty Ltd uses CCTV/video monitoring in select areas of the premises for safety, security, operational management and incident verification.
12.2. Camera coverage is limited to shared studio and access areas. Cameras are not installed inside change rooms, bathrooms, toilets or other areas where there is a reasonable expectation of privacy.
12.3. CCTV may operate during studio bookings and footage may be reviewed where reasonably required in connection with security incidents, theft, property damage, safety concerns or disputes.
12.4. CCTV footage will be handled in accordance with applicable privacy and record-keeping requirements.
12.5. Requests for access to CCTV footage will be considered where legally permitted or required and may be subject to applicable privacy obligations.


13. Personal Property
13.1. Clients are responsible for their own equipment, products, props and personal belongings while on the premises.
13.2. Social Studio Group Pty Ltd does not accept responsibility for loss, theft or damage to personal property except to the extent that liability arises from Social Studio Group Pty Ltd's acts or omissions or cannot otherwise lawfully be excluded.
13.3. Clients should ensure all personal belongings and production equipment are removed at the conclusion of their booking.


14. Safety, Responsibility and Liability
14.1. Social Studio Group Pty Ltd will take reasonable steps to provide a safe studio environment.
14.2. Clients are responsible for appropriately managing their production and the conduct and safety of their guests, crew, contractors and talent while using the studio.
14.3. Clients must use studio equipment, furniture, props and facilities appropriately and in accordance with any instructions provided.
14.4. To the extent permitted by law, Social Studio Group Pty Ltd will not be responsible for loss, damage or injury caused by the client's misuse of studio facilities or equipment, unsafe conduct, unauthorised installations, or the acts or omissions of persons attending as part of the client's booking.
14.5. Nothing in these Terms and Conditions excludes, restricts or modifies liability where it would be unlawful to do so.


15. Indemnity
15.1. To the extent permitted by law, the client indemnifies Social Studio Group Pty Ltd against claims, losses, damages or reasonable costs arising from:
* the negligent or unlawful acts or omissions of the client or persons attending as part of the client's booking;
* damage caused by the client or their attendees to studio property;
* the client's breach of these Terms and Conditions; or
* equipment, installations, activities or productions brought into or undertaken within the studio by or on behalf of the client.
15.2. This indemnity does not apply to the extent that a claim, loss or damage was caused or contributed to by Social Studio Group Pty Ltd or where liability cannot lawfully be excluded.


16. Cleaning
16.1. A cleaning fee may apply to studio bookings as specified at the time of booking or on the client's invoice.
16.2. The standard cleaning fee covers ordinary cleaning following normal studio use.
16.3. Excessive cleaning, removal of rubbish, repair of stains or other cleaning required beyond ordinary use may incur an additional reasonable charge.


17. Conduct and Termination of a Booking
17.1. Social Studio Group Pty Ltd may refuse entry, suspend an activity or terminate a booking where reasonably necessary due to unsafe, unlawful, threatening or seriously disruptive conduct, significant misuse of the premises or equipment, or a material breach of these Terms and Conditions.
17.2. Where reasonably practicable, the client will be given an opportunity to rectify the issue before a booking is terminated, unless immediate action is reasonably required for safety, security or legal reasons.
17.3. Any refund or other financial adjustment following termination will be determined having regard to the circumstances of the termination, reasonable losses incurred and the client's rights under Australian Consumer Law.


18. Force Majeure and Events Outside Our Control
18.1. From time to time, circumstances outside the reasonable control of either party may prevent or significantly affect a booking, including severe weather, power outages, emergency situations, government restrictions or other unforeseen events.
18.2. Where reasonably possible, Social Studio Group Pty Ltd and the client will work together to reschedule the booking or agree on another reasonable solution.
18.3. Nothing in this section limits any rights or remedies available under Australian Consumer Law.


19. Changes to Bookings and These Terms
19.1. Any agreed material changes to an existing booking should be confirmed in writing.
19.2. Social Studio Group Pty Ltd may update these Terms and Conditions from time to time. Unless otherwise agreed or required by law, the Terms and Conditions applicable to a confirmed booking will be those provided or made available to the client at the time the booking was made.


20. Australian Consumer Law
20.1. These Terms and Conditions are intended to operate alongside the rights and guarantees provided under the Australian Consumer Law.
20.2. Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.


21. Agreement to Terms
21.1. By booking studio space with Social Studio Group Pty Ltd, the client acknowledges that they have read, understood and agreed to these Terms and Conditions.
21.2. The client is responsible for ensuring that relevant members of their crew, talent, guests and contractors comply with the requirements applicable to their use of the studio.